![]() ![]() ![]() Nowadays, shipping solutions have become a significant service for both people and business. Choosing a excellent open up pallet might be the cheapest option. Selecting to discuss your own container combined with a different individual who doesn’t want an whole pot possibly is really one of the manners connected with all of the cost, since is really requesting a poor container. Usually, your private shut container will provide you your personal possessions employing the best amount of security for your security, nevertheless, an individual buy which. The container that only decided to your shipping may also execute a large part inside the amount your very own global delivery experience will surely cost. Read information below to find about LSO Shipping, Shipping Tips and Shipment News. The Better Business Bureau posted on its website that it’s looking into Lone Star Overnight's business practices because of a large volume of complaints and bad customer reviews.Contact Phone Number: 80 Email: About LSO Shipping:. LSO also gave NBC 5 Responds new contact information for those who need help tracking their packages. ![]() LSO is committed to ensuring that we are able to handle the unprecedented volume of packages that are being delivered during this peak season and are actively working to ensure that customer concerns are addressed.” To ensure that we get this corrected for our customers, we have set up a dedicated phone line and email for people to report issues to so that we can follow up with them in a timely manner. Any number of complaints warrants action from us, even if it is a very small percentage of our overall deliveries. Although we strive to provide exceptional service and on-time deliveries to all customers, that is not always possible. During this holiday season, LSO processes over 3.6 million deliveries, which is 50% higher than a normal month. The current challenges in the supply chain have impacted LSO and all other carriers, and the increased demand due to the busy holiday season has caused additional challenges. LSO is committed to ensuring the satisfaction of each and every customer, so this issue is one that we take incredibly seriously and are committed to correcting. "We are aware of an isolated number of customer satisfaction complaints that have popped up recently. In an email a spokesperson for the company wrote: NBC 5 Responds contacted Lone Star Overnight to get answers. “So you're expecting things to come, and you're relying on a delivery service to actually deliver the product, and they just have a reputation that they're not delivering at all,” Diamond said. “So we got it from FedEx in two days, no problem at all,” said Diamond.Īfter looking up reviews of LSO online, Diamond said this experience has made him wary. "I went back and looked, because we have a camera on the front door and had a time date and everything, and there is no delivery at that time,” said Diamond.ĭiamond contacted the retailer, which shipped another package using another company. 26 he got a message saying the package was delivered to his house in Aledo. When you're on hold with them, at least in my experience, it was about 25 minutes and then the call would disconnect,” said Parker. “Pretty much every day or every other day for about two weeks waiting on hold. He got a notice that it shipped to his Colleyville home, but weeks later - nothing. Will Parker ordered the latest Xbox from a popular retailer on Nov. “Each time that I selected one to track the package, I was automatically disconnected, on four separate times,” said Jones. "I tried calling four times,” Jones said. Heat bears down as North Texans step up to meet various needs Others complain that it's impossible to track packages or file claims. Jones is not alone, NBC 5 Responds has received more than 25 complaints from North Texans about their missing packages and frustrating efforts to get a live LSO representative on the phone to ask for help.Ī viewer in Aledo emailed to say LSO reported a $1500 designer bag as "delivered," but it actually never showed up. And out of the four packages she was expecting, two were delayed and one is still missing. She bought items from two separate retailers, who both shipped using LSO. “I just wanted to have these things prior to Christmas," said Jones, who lives in Bedford. With all the talk about supply chain snarls and staffing shortages, Victoria Jones set out to finish her holiday online shopping early, well before Thanksgiving. NBC 5 Responds has been flooded with complaints from North Texans who say they placed orders for the holidays that were shipped by Austin-based LSO/Lone Star Overnight, but still haven’t received their packages. ![]()
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